Privacy Policy

eSigno ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform at app.esigno.com.au, including our email signature builder, digital signature tools, digital business cards, and NFC card services.

By using eSigno, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Platform.

We collect the following types of information:

Information you provide

• Account details — name, email address, and password when you register.
• Profile information — job title, phone number, company name, and profile photo used to build your email signature.
• Document content — files, signatures, and related data you upload for signing.
• Billing information — payment details processed securely by our payment provider (we do not store full card numbers).
• Communications — messages you send to our support team.

Information collected automatically

• Usage data — pages visited, features used, clicks, and time spent on the Platform.
• Device & browser information — IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies — see the Cookies section below.
• Audit trail data — timestamps, IP addresses, and signer information for signed documents.

We use the information we collect to:

• Provide, operate, and maintain the Platform and its features.
• Create and manage your account and personalize your experience.
• Generate email signatures, process document signing, and deliver digital cards.
• Process payments and manage your subscription.
• Send transactional emails such as account verification, password resets, and signing notifications.
• Respond to your support requests and improve customer service.
• Detect, prevent, and investigate fraud, security issues, or abuse.
• Comply with legal obligations.
• Analyze anonymized, aggregated usage data to improve the Platform.

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Service providers — trusted third-party vendors who help us operate the Platform (e.g., cloud hosting, payment processing, email delivery). They are contractually bound to protect your data.
• Document signatories — when you send a document for signing, the recipient will see the information necessary to complete the signing process.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• With your consent — for any other purpose with your explicit consent.

eSigno uses cookies and similar tracking technologies to enhance your experience on the Platform.

• Essential cookies — required for the Platform to function (e.g., keeping you logged in).
• Analytics cookies — help us understand how users interact with the Platform so we can improve it.
• Preference cookies — remember your settings and preferences for future visits.

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the Platform. For more detail, see our Cookie Policy.

We take the security of your data seriously and implement industry-standard measures to protect it:

• AES-256 encryption for all data at rest and in transit (TLS/HTTPS).
• Signed documents include tamper-evident seals and full audit trails.
• Access controls limiting who within eSigno can access your data.
• Regular security reviews and vulnerability assessments.

While we strive to protect your data, no method of transmission or storage is 100% secure. If you discover a security vulnerability, please report it to support@esigno.com immediately.

We retain your personal data only for as long as necessary to provide the Platform's services and comply with our legal obligations:

• Account data is retained for the lifetime of your account and deleted within 90 days of account closure.
• Signed documents and audit trails are retained as required by applicable law (typically 7 years for legal compliance).
• Usage and analytics data is retained in anonymized form for up to 2 years.
• Support correspondence is retained for up to 3 years.

You may request early deletion of your data, subject to our legal retention obligations, by contacting us at support@esigno.com.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data (subject to legal retention requirements).
• Portability — request your data in a structured, machine-readable format.
• Objection — object to certain processing activities, such as analytics.
• Withdraw consent — where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at support@esigno.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.

eSigno is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe a minor has provided us with personal data, please contact us at support@esigno.com.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we will notify registered users via email or a prominent notice on the Platform.

Your continued use of eSigno after any changes indicates your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out: